Care Connections started as an idea between two people who wanted to make sure no Compass Group associate had to navigate a health crisis alone. Flowcode helped them build it into something nurses and associates now hand to patients at the bedside, and neighbors within their community.

Client Overview

‍Katie Barrentine and Holly Blunkall work for two separate Compass Group USA sectors but share a common goal: make critical support resources reachable in seconds, for associates, managers, patients, and families alike. Together and without any design team, they built Care Connections, a chronic and critical illness resource program with the tagline “Together in Care, United in Compassion.” 

Challenge

‍When life-changing illness hit associates or their families, there was no clear place to turn. Internal resources were scattered across systems. External resources required knowing where to look at the exact moment someone has the least capacity to search. The team needed something reachable—from a pocket card that worked for a manager on leave and a family that just received a diagnosis—that was safe to hand to patients without exposing internal Compass Group information.

How It Works

‍Two Flowcodes serving two audiences. Associates carry an internal card with access to Compass Group benefits and the public hub. Nurses and associates carry an external card that is also safe to hand directly to patients.

The Internal FlowHub covers nine resource categories and includes two submission modules where associates can contribute resources and send feedback. Because it’s dynamic, the team updates it centrally and every printed card stays current without reprinting. Flowcode’s Brand Kit gave Care Connections its own visual identity, so a two-person volunteer program looks like a funded corporate initiative. The External FlowHub covers 7 resource categories but includes two submission modules where anyone can contribute helpful resources and/or send in feedback to Care Connections administrators. 

Results

• 501 Unique Visitors in 4 Months, reaching well beyond Compass Group into hospitals, hospice teams, and community support networks.
• Support Groups and Financial Resources were the top two categories, giving the team direct insight into where associates need the most help.
• Real-world impact: Associates and community members have used the page to access peer support networks, caregiver resources, financial assistance, and free medical services for underinsured/uninsured neighbors.
• Recognized with the 2026 Compass Night of the Stars People & Culture Excellence Award and Individual Sector Inclusion Excellence Awards for its impact on associate wellbeing, equity, and access Nationally. The program is now being explored for expansion across additional Compass Group USA sectors, as well as globally.

Built to Replicate

‍A dynamic hub, two targeted codes, and a custom brand identity gave a two-person team the infrastructure to build something that now reaches patients and communities well beyond their own organizations. For any team looking to centralize resources and reach people at the point of need, this is the model.